RETURN POLICY:

(10 Days from the Date of Receipt on Returns) Please Read Below for Details)

We are happy to offer a full refund minus the free shipping charges of $ 12.95 for a return of any new and unused pair of sunglasses/eyeglasses/ski goggles(CERTAIN FENDI SUNGLASSES AS SPECIFIED MAY NOT BE RETURNED ) within 10 days of the date of receipt as per our tracking records. Returns must be postmarked or in the possesion of the shipping company within the 10 day period. You will be responsible for the shipping charges of the returned items.

As of order date 9/15/2010, products that are returned totaling over $225.00 will be charged a 15% restocking fee. In addition, any order placed using free shipping, will result in a $12.95 deduction from the return.

Products must be in the condition you received them and must contain all original packaging materials, glass case, cloths, unused warranty cards, and instruction booklets.

Before returning an item, please obtain a Return Authorization (RA) number by emailing us at

customerservice@thesunglasshouse.com



The RA number must be written on the outside of the package. Any returned items that are not accompanied by the RA number will not be accepted. Returns must be sent prepaid and insured for the full price by a trackable carrier. Please note, we are not responsible for lost or misdirected packages and we cannot accept goods that are returned incomplete or in obviously "used" condition. Returns are inspected and processed within 10 business days of receipt, and refunds are credited or mailed within 2 weeks of processing.

NO EXCHANGES

Due to the changing nature of our inventory, The Sunglass House.Com can not accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a full refund minus the free shipping charge of $12.95 and then visit our website to purchase the new item that you want. Please note that it takes 10-14 days from receipt of your return to process your refund.

DAMAGED OR INCORRECT PRODUCT:

If there is extensive damage to the package when it arrives, refuse the order. If you receive damaged or incorrect product, contact Customer Service immediately at

customerservice@thesunglasshouse.com

IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a manufacturer’s defect directly with the manufacturer.

Depending on the product and its availability, damaged or incorrect products may take up to 5-10 business days to process once the item is back in our possession. A damaged defective or incorrect item will be replaced for the exact item that was ordered. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of any delays and will do our best to rectify any errors as quickly as possible.